About

What is Veterans’ MATES?

The Department of Veterans' Affairs has developed the Veterans' Medicines Advice and Therapeutics Education Services (Veterans' MATES) project with the aim of improving the use of medicines and related health services in the veteran community. Administrative claims data are used to provide direct patient-based feedback to medical practitioners regarding medications dispensed to their veteran patients. This information is tailored to an individual doctor's practice. The GP login facility allows registered practitioners to obtain their practice specific information. This information is available for doctors only.

Supporting educational material is sent to the medical practitioners, community pharmacists and accredited pharmacists. Identified veterans are also mailed educational brochures. A team of clinical experts contribute to the writing of this up-to-date health and medicine information which is specifically tailored for veterans and their health professionals.

The program has focused on increasing use of under-used medicines, reducing adverse drug events, reducing use of unnecessary medicines and improving the utilisation of health services. A range of conditions and medicines have been covered including warfarin, diabetes, insomnia, heart failure, falls, gout, pain and medicines review.

The national program is evaluated using surveys provided at the time materials are distributed as well as observational studies using administrative claims data.

  • To date more than forty topics have been delivered involving more than 290,000 veterans, 32,000 doctors and 8,500 pharmacies and accredited pharmacists.
  • There is a high degree of participant satisfaction; 80% of doctors report the information is useful; 94% of pharmacists find the information useful, and 77% of veterans reporting the education helpful.
  • The topic on medicine review resulted in a four-fold increase in home medicine review rates. The topics on heart failure and diabetes resulted in a 29% increase in use of beta-blocker medicines for veterans with heart failure; a 16% increase in the use of lipid-lowering therapy; and a 15% increase in the use of antiplatelet therapy in veterans with diabetes. A 44% reduction in NSAID cessation rates was observed and a 15% increase in use of low strength proton pump inhibitors.
  • Outcome studies have shown reductions in hospitalisation for heart failure and reductions in bleeds associated with warfarin use.

Topic materials available on this website reflect information current at the time of distribution.

For more information about the program or one of the Veterans’ MATES topics:

  • Health professionals can contact the Veterans’ MATES Health Professional Helpline on 1800 500 869
  • Veterans and carers can contact the Veterans' MATES Helpline on 1300 556 906 for the cost of a local call
Current Topic
Current Topic
Understanding chronic pain (Sep 2017)
Most people think of pain as a result of an injury or a disease, but pain can occur with or without either. Pain usually resolves before tissues have fully healed, but for some people pain persists even after tissues have healed - it’s called chronic or persistent pain.
Read More

Veterans’ MATES Report 2004 - 2010

This report provides an overview of the Veterans’ MATES program between June 2004 and May 2010. It demonstrates the program’s many achievements, and the impact of its initiatives in keeping veterans healthy.

Download PDF