Key Points
  • Talk with your patient about how building resilience helps in recovery and protects against recurrences
  • Ask your patient how they react to challenging situations and how those reactions affect their day-to-day life
  • Advise your patient to use the High Res SMART tools, guided by their individual needs
  • Help patients access additional support including mental health services where needed

The High Res approach to mental wellbeing

This brief introduces DVA’s High Res SMART (Self-Management and Resilience Training) tools. These veteran-specific online tools are informed by best practice and designed to help serving and ex-serving Australia Defence Force (ADF) personnel and their families increase their resilience, learn to manage stress and distress, and build social connections.1

3 in 4 ADF experience a mental health disorder

Veterans commonly experience anxiety disorders, depression, post-traumatic stress disorder and alcohol misuse.2-6 These conditions can arise or be exacerbated at stressful times, such as when transitioning from military to civilian life.6 Coming to terms with a sudden change in identity and meaning, coping with feelings of disorientation and disconnect from families and a change in status can make adjusting to civilian life difficult for many.2, 7 Some older veterans may still struggle many years after transitioning, finding it difficult to settle into civilian life.

Recovery from mental health issues can be substantially hindered by increased stress, relationship problems and a perceived lack of social support.5 Offering veteran-specific self-help strategies and social support services, and encouraging family involvement can facilitate continued use of treatments and promote recovery for many veterans.5

Many people with mental health problems also experience physical and social health problems.6 For example, many people with chronic pain experience poor mental health. The interconnection between physical, mental and social wellbeing suggests that integrating healthcare improves outcomes for veterans.6

Figure-1 Figure-1

Current guidelines for mood disorders, anxiety disorders and trauma or stressor disorders recommend a range of strategies to not only achieve symptom relief and a return to normal functioning but also to build resilience against future illness. Guidelines from Royal Australian and New Zealand College of Psychiatrists, for example, recommend lifestyle changes and psychological interventions as essential baseline strategies in the treatment of mood disorders (Figure 1).8


Using the High Res SMART tools

1. Talk to your patients about building resilience

Resilience is the ability to adapt to change, cope with and bounce back from stressful or distressing situations, and maintain an optimal level of performance under such adverse circumstances. It is influenced by emotional, cognitive, behavioural, social and psychological factors.9 Fostering and building resilience plays an important role across all stages in the recovery and prevention of mood disorders.8, 9

Psychological strategies, such as social skills training and mindfulness-based and cognitive behavioural therapies (CBT), build resilience and strengthen stress-response systems and related cognitive, emotional and social functioning.9

The High Res SMART tools use CBT in conjunction with mindfulness and relaxation techniques, to help veterans manage stress and distress and build resilience.1

The tools focus on helping veterans identify and adapt unhelpful reactions to difficulty and distress, including physical responses, thoughts, emotions and behaviours (see Figure 2).1

As with other skills and techniques learned in CBT or closely aligned therapeutic approaches, patients practising the techniques to the point where they become habits or automatic constitutes a key step forward in recovery.

Figure-2 Figure-2

2. Ask your DVA patient about stress

Unless specifically asked, some veterans may not be fully aware of their reactions to stress or difficulty or may be reluctant to openly discuss how these reactions are affecting their life.5

Reactions to stress can be physical (e.g. rapid breathing) or can affect thoughts, emotions and behaviours.1 Ask specific questions about how your patient reacts to stressful situations, including reactions to immediate or acute stressors as well as to longer-term stress. Their responses help decide which High Res SMART tools are the most appropriate for them (see Figure 3).

Help your patient recognise their reactions to stress so they can practise the relevant techniques before they feel overwhelmed.10

3. Help your patient choose their High Res SMART tools

If your patient’s reaction to stress significantly reduces the quality and day-to-day enjoyment of their life, recommend suitable self-help High Res SMART tools, available at the Open Arms website:

Using the tools takes between 1 and 20 minutes and they can be used daily or as needed. They can be used either as standalone strategies or to complement other treatments.

Choose High Res SMART tools appropriate to your patient’s responses to stress and distress


High Res SMART tools*


Rapid breathing

Fast or pounding heart

Dizziness or light-headedness

Trembling or shaking

Muscle tension or pains

Nausea or 'butterflies' in the stomach




Progressive muscle relaxation


Controlled breathing




Guided grounding


Quick grounding



Negative thoughts and negative self-talk

Difficulty thinking through problems

Frequently worrying

Concentration and memory problems


Stop and swap thoughts


Challenge your thoughts


Reassess your thoughts


Problem solving



Fearful or apprehensive

Stressed or 'on edge'

Angry or frustrated

Feeling down or depressed, guilty or ashamed

Lacking motivation

Feeling confused or overwhelmed with problems


Defusing anger


Managing emotions




Being calm



Changes in sleep patterns

Changes in appetite

Drinking or smoking too much

Misuse of other substances (including prescription medicines)

Being verbally or physically aggressive

Not spending enough time with others or doing satisfying activities


Social connections


Healthy sleeping


Physical activities


Enjoyable and rewarding activities

*In the online Therapeutic Brief, click directly through to the tools using the links in the table; otherwise go to

Figure 3. High Res SMART tools1

Encourage the patient’s family to take part, where possible; their involvement and support can aid recovery, provide a sense of connection and belonging for the patient, and lessen the risk of suicidal behaviour.5

If your patient is feeling suicidal, at risk of self-harm or at risk of harming others, having a psychotic episode or feeling ‘out of control’, call 000 or contact your local acute assessment and treatment team to obtain immediate help.

For further information about acute assessment and treatment teams and how to contact them, go to:

Suggest developing a suicide safety plan e.g.

doctor showing patient something on ipad tick

Helping patients who need additional support

Psychological therapies have proven effectiveness for people with a range of mental health conditions; they can be used alone or in combination with pharmacotherapy.8, 11, 12

Mental health professionals will be familiar with the strategies included in the High Res tools and can support their use.

Veterans can access mental healthcare, either face-to-face or by telehealth through Non-liability Health Care. DVA funds evidence-based mental health treatments provided by mental health care professionals for mental health conditions for veterans without the need for the condition to be accepted as related to service. For further information, go to:

  • To find a psychologist who is a member of the Australian Psychological Society call 1800 333 497 or go to:
  • To find an Accredited Mental Health Social Worker go to:
  • To find an occupational therapist (mental health) go to:
  • Patients can also access Open Arms – Veterans & Families Counselling; they provide confidential counselling, group programs and workshops, crisis accommodation support and peer support for anyone who has served at least one day in the armed forces and their families. CBT and IPT are both available through Open Arms.
  • Counsellors are available 24 hours a day, 7 days a week: call 1800 011 046 or go to:
  • Open Arms – Veterans & Families Counselling Safe Zone Support is a free and anonymous counselling line for all ADF personnel, veterans and their families.
  • Counsellors are available 24 hours a day, 7 days a week: call 1800 142 072 or go to:

Having sufficient social support can help buffer against stressors and promote recovery. Encourage patients and their families to join veteran-specific support and charity services, including:

Financial support resources are available at:

Other resources

Refer to the MATES topic, Achieving best outcomes for depression for information on treatment of depression and duration of antidepressant use, available at:

COVID-19 Mental health resources for veterans are available at:

Other mental health organisations that DVA patients may find helpful, include:


Beyond Blue at:


Lifeline at:


Reach Out at:


Black Dog Institute at:


MindSpot at:


Moodgym at:

If you have a question or need advice related to veteran mental health, contact the DVA Practitioner Support Service. This is a free, nation-wide service provided by Phoenix Australia. Call 1800 VET 777 or contact


  1. Open Arms-Veterans & Families Counselling. Self-help tools. Available at: [Accessed July 2021].
  2. Van Hooff M, Lawrence-Wood E, Hodson S, Sadler N, Benassi H, Hansen C, et al. Mental Health Prevalence, Mental Health and Wellbeing Transition Study. Australian Government Department of Defence and Department of Veterans’ Affairs. Canberra. 2018.
  3. McFarlane A, Hodson S, Van Hooff M, Davies C. Mental health in the Australian Defence Force: 2010 ADF Mental Health and Wellbeing Study: Full report, Department of Defence. Canberra. 2011.
  4. Read J, Sharpe L, Modini M, Dear B. Multimorbidity and depression: a systematic review and meta-analysis. J Affect Disord. 2017; 221: 36-46.
  5. The Australian Centre for Post-traumatic Mental Health. Mental Health Advice Book for treating veterans with common mental health problems. Australian Government Department of Veterans’ Affairs. Canberra. 2012.
  6. Oster C, Morello A, Venning A, Redpath P, Lawn S. The health and wellbeing needs of veterans: a rapid review. BMC Psychiatry. 2017; 17: 414-428.
  7. Pease J, Billera M, Gerard G. Military culture and the transition to civilian life: suicide risk and other considerations. Soc Work. 2016; 61: 83-86.
  8. Malhi G, Bell E, Bassett D, Boyce P, Bryant R, Hazell P, et al. The 2020 Royal Australian and New Zealand College of Psychiatrists clinical practice guidelines for mood disorders. Aust N Z J Psychiatry. 2021; 55: 7-117.
  9. Malhi G, Das P, Bell E, Mattingly G, Mannie Z. Modelling resilience in adolescence and adversity: a novel framework to inform research and practice. Transl Psychiatry. 2019; 9: 316.
  10. Phoenix Australia. Centre for Post-traumatic Mental Health. Coronavirus (COVID-19) Practitioner tips. Available at: [Accessed July 2021].
  11. Ijaz S, Davies P, Williams CJ, Kessler D, Lewis G, Wiles N. Psychological therapies for treatment-resistant depression in adults. Cochrane Database Syst Rev. 2018; 5: CD010558.
  12. Apolinario-Hagen J, Harrer M, Kahlke F, Fritsche L, Salewski C, Ebert DD. Public attitudes toward guided internet-based therapies: web-based survey study. JMIR Ment Health. 2018; 5: e10735.

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Key Points
  • Talk with your patient about how building resilience helps in recovery and protects against recurrences
  • Ask your patient how they react to challenging situations and how those reactions affect their day-to-day life
  • Advise your patient to use the High Res SMART tools, guided by their individual needs
  • Help patients access additional support including mental health services where needed